Whether you run a corporate company, a small business, or a franchise, “Creating a Customer Service Culture” is an absolute “must listen to” keynote delivery.
Having been in the Hospitality industry since 1998 Sarah is passionate
about giving and receiving exceptional customer service.
She has used these techniques in all of her business endeavours and has enjoyed the successes as a result!
In this high energy presentation Sarah will draw on real life experiences and scenarios that most people are familiar with and can relate to and will illustrate:
That customers and potential customers have certain expectations in terms of product and delivery.
That the opportunities exist for one to create customer service expectations that will get customers signed up, retained and most importantly get them referring others!
That Customer Service will ultimately increase turnover and profit.
Sarah’s’ ultimate goal is to share ideas and inspire her audience to make small changes in Customer Service that ultimately increase sales and profitability.
Length: 45 – 60 minutes