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Telephone Etiquette And Sales Evolution

The T.E.A.S.E Training Course enables your team to deal with telephone calls in a professional and engaging manner.

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Often your companies first impression is formed when a customer phones your business.
Ensuring your team is well equipped when dealing with customers on the telephone, sets your team and your business up for success.

Sarah has been in the Travel, Tourism and Hospitality industry since 1998 specialising in Sales and Marketing. She understands the impact and influence that telephone interactions can have with your customers. Sarah’s’ ultimate goal is to share her processes with her delegates that will ultimately increase sales, profitability and customer retention.

Telephone Etiquette and Sales Evolution
The T.E.A.S.E Training Course enables your team to deal with
telephone calls in a professional and engaging manner.

TEASE illustrates:

  • The value of creating a lasting first impression.

  • Understanding and Identifying that there are different types of customers and your approach can be tailored to engage and build rapport with them.

  • Developing and maintaining excellent Telephone Etiquette will result in sales, sign ups, referrals as well as loyalty from your customers which will ultimately increase turnover and profit, and be part of creating and maintaining a sustainable business.

By using simple yet effective techniques which can be implemented immediately you will leave with:

  • The power of the first impression.

  • Understanding and developing skills that enhance your teams personal and company first impression.

  • Identifying different types of buyers and learning how to build rapport with customers to ensure their needs are met.

  • How to answer phones, transfer calls, place callers on hold, as well as taking and relaying of messages.

  • The tools to prepare sales dialogues that increase sales conversions.

  • Identifying why customers don’t buy and how to overcome these obstacles with ease.

  • How to ask for the order.

  • Methods used to close the deal.

  • Following up to ensure sales conversions are achieved.

  • The power of understanding sales conversions and how to increase them.

  • How to employ the best talent on the market.

Can talks and training be customised?
Yes, Sarahs’ talks can be customised based on your specific business needs. Length of training: 2 full days
Sarah is looking forward to sharing her passion with you and your team!

Who is T.E.A.S.E designed for?

Telephonists, reservationists, receptionists, sales teams and anyone who interacts with customers and potential customers telephonically.

Training requirements: To be supplied by the client:

  • Training venue with chairs and tables
  • Screen and data projector
  • Sound requirements if more than 30 delegates
  • Tea break snacks for delegates, (x 2); lunch for delegates (x1)