“Invest in the Guest” is a keynote presentation that is about investing in crucial areas of your business which ultimately affect your clients overall experience.
Having been in the Hospitality industry since 1998 Sarah has certainly
walked the walk in terms of understanding what makes customers tick. Sarah understands the crucial areas of your business that can turn guests into loyal raving fans which ultimately creates success and profitability.
By using simple yet effective techniques which can be implemented immediately you will leave with:
The inspiration and confidence to invest in areas within your business.
To be in a position where you can inspire your team and individuals within your business.
An understanding of the importance of investing in your business so that the client has the best, possible experience.
The confidence to invest in crucial areas that will keep you ahead of your competitors.
The knowledge that investing in specific areas will simply keep your customers coming back for more.
Length: 60 minutes